CUSTOMER CARE POLICY
The Dava Hotel will take all reasonable steps to prevent and minimise harm from the operation of gaming machines in all of our venues, including by monitoring the welfare of customers, discouraging intensive and prolonged gaming machine play and intervening when a customer is displaying behaviour that is consistent with gambling harm.
The Dava Hotel is a member of the Australian Hotels Association and operate under their codes and guidelines in regard to responsible gambling.
The Dava Hotel takes pride in ensuring our staff are fully trained and educated to provide a safe friendly environment with all current information readily available to it patrons.
It is important to the management and staff at The Dava Hotel to ensure our customer’s time spent at a The Dava Hotel is an enjoyable and safe one.
Have you heard of YourPlay?
YourPlay gives you the power to track how much money and time you are spending as you play. You can also use YourPlay to set limits on the money and time you spend on gaming machines and to see your playing history online at any time.
YourPlay can be added to your loyalty membership card and used on any gaming machine in Victoria. You can register for YourPlay at yourplay.com.au or ask a staff member for assistance.