RESPONSIBLE GAMBLING
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Have you heard of YourPlay?
YourPlay gives you the power to track how much money and time you are spending as you play. You can also use YourPlay to set limits on the money and time you spend on gaming machines and to see your playing history online at any time. YourPlay can be added to your loyalty membership card and used on any gaming machine in Victoria. You can register for YourPlay at yourplay.com.au or ask a staff member for assistance. |
CUSTOMER CARE POLICY - RESPONSIBLE GAMBLING
Whilst gambling is a social activity enjoyed responsibly by the vast majority of customers, The Dava Hotel recognises that problem gambling is a serious social issue and that a small proportion of customers are harmed by their gambling activities.
The Dava Hotel takes their responsibilities seriously in regard to the serving of gambling services; we are committed to our staff being trained in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.
As a member of the Australian Hotels Association, we operate under their codes and guidelines in regard to responsible gambling.
Responsible Gambling Code of Conduct (English)
Responsible Gambling Code of Conduct (Greek)
Responsible Gambling Code of Conduct (Italian)
Responsible Gambling Code of Conduct (Chinese)
Responsible Gambling Code of Conduct (Turkish)
Responsible Gambling Code of Conduct (Vietnamese)
Responsible Gambling Code of Conduct (Spanish)
Weblinks
For further information regarding responsible gambling and how to find gambling support services, please visit the following websites:
-Understanding Money - https://www.moneysmart.gov.au/
-Problem Gambling - https://responsiblegambling.vic.gov.au/
-TABCORP WAGERING – Code of Conduct
Whilst gambling is a social activity enjoyed responsibly by the vast majority of customers, The Dava Hotel recognises that problem gambling is a serious social issue and that a small proportion of customers are harmed by their gambling activities.
The Dava Hotel takes their responsibilities seriously in regard to the serving of gambling services; we are committed to our staff being trained in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.
As a member of the Australian Hotels Association, we operate under their codes and guidelines in regard to responsible gambling.
Responsible Gambling Code of Conduct (English)
Responsible Gambling Code of Conduct (Greek)
Responsible Gambling Code of Conduct (Italian)
Responsible Gambling Code of Conduct (Chinese)
Responsible Gambling Code of Conduct (Turkish)
Responsible Gambling Code of Conduct (Vietnamese)
Responsible Gambling Code of Conduct (Spanish)
Weblinks
For further information regarding responsible gambling and how to find gambling support services, please visit the following websites:
-Understanding Money - https://www.moneysmart.gov.au/
-Problem Gambling - https://responsiblegambling.vic.gov.au/
-TABCORP WAGERING – Code of Conduct
